Delta Lodge at Kananaskis

I would like to add to the commendations made on the staff at this hotel.

I had an unplanned stay at the hotel with my two children due to my 4 year old daughter starting to vomit repeatedly following an afternoon of skiing at Nakiska. Upon arrival, I was assisted by the valet parking attendant who provided complimentary valet parking, cleaned the car exterior and left fresh water bottles for us. The front desk attendant upgraded us to a family room and arranged for gingerale and sprite to be sent to our room. On seeing us the following morning, the same front desk attendant immediately inquired as to how my daughter was feeling. I found this level of service and concern for our wellbeing to be far beyond anything I have ever experienced at a hotel.

Aside from the wonderful staff, the rooms are of a good size with a beautiful outlook onto trees and mountains. The pool is large, warm and clean with an atrium roof overhead and an adjacent hot tub. The restaurants and room service are reasonably priced and serve quality food. The children programs are excellent. I have stayed at the hotel three times and have been unfailingly impressed.

Our stay in Delta Lodge at Kananaskis is one of the best hotel stays I can remember.

We were roadtripping from Calgary to Vancouver, and Delta Lodge was the second hotel we stayed in. The room was incredibly spacious and comfortable, the bathroom was great too, as was the service.

The hotel whereabouts are beautiful. We strolled down on different paths and the views were really awesome.

The continental breakfast was also very good, and the restaurant very comfortable and not very expensive. If someday we go back to Alberta, we'll make sure to stay in Delta Lodge again.

Nothing could have been better - the room, staff, service, attention to detail, beds, food. We were very pleased and would reccommend it to others and definitely go again.

This is a beautiful property, in a gorgeous part of the Canadian Rockies. Don't miss the Kananaskis area if you are headed to Banff.

Very friendly staff, tastefully decorated rooms, has several boutique stores and food places inside hotel, salt water pool, sauna and hot tub, and located next to many walking trails. Overall it was a very nice place to stay and reasonably priced compared to the hotels in nearby Banff (n.b. Kananaskis is about 200 dollars cheaper per night and still has beautiful scenery of mountains). We got an upgraded room with one bedroom for a few dollars more a night, and it had a beautiful view and much larger than the standard rooms. I would recommend this hotel to all my friends.

We've stayed at the Delta several times a year for the last 4 years.

We've been there at Christmas (my favorite!!!), Easter, Thanksgiving, Labour Day and almost every other long weekend.

We do this because on long weekends they have wonderful kids programs on those weekends. They even empty out the mini fridges in the rooms so that you can bring your own milk/meats/buns if you want so you don't have to buy food all the time.

The kids/family progams include everything from nature walks geared to the season, to arts & crafts, parties, family games, GPS adventures, treasure hunts, pumpkin carving, visits from Santa or the Easter Bunny, star gazing, birds of prey programs, and on and on. My kids just love it!

Some long weekends some meals are included and other weekends it's not. The Labour Day weekend is by far the most affordable weekend - especially if you take your own food. The one weekend I wouldn't advise people go is Family Day in Alberta - the place is a zoo!

The views are incredible from every room and believe me, we've been in a lot of them. The service has been imbeccible so far. We haven't had a lick of trouble but even if we did, no one is perfect and things happen.

In the lobby there are couches and tables set up beside the large, stone fireplace and there is often a wonderful pianist playing the grand piano. It's a great place to sit and visit or cozy up with a book in the winter and read. In the evenings they offer hot chocolate and cider.

Go and enjoy!

Me and my boyfriend stayed at the lodge for 3 nights and absolutly loved it! Loved every meal, loved the rooms, and LOVED the views, trails and other activities that were available. Spa was really great and pool/hot tub was awesome! hot tub sits indoors and continues to the outdoors. I would recomend this lodge to everyone who is away to relax and also for people who want to get away for some outdoor activities!

This place is quite simply idylic. It is remote, but that just adds to the appeal. The rooms are large & well furnished. The pool & gym & indoor / outdoor hot tub are really pleasant. The food outlets are very good quality & very varied, some with fantastic views. The only tiny criticism is that the food outlets can be expensive by Canadian standards as you are a captive audience - but they still look reasonable compared to European prices & the quality is excellent. But the best feature is the friendliness & helpfulness of the staff.

Having stayed here in Summer 2002 and adored it, we decided to add two nights here onto our recent ski holiday so that we had easy access to the ski area at Nakiska. We booked into a Signature Club room (separate building to the main lodge). Room was beautiful and clean. Complimentary breakfast from 7 am (although it wasn't set out at 7.15 am on the Saturday morning when we left for the airport!) Hors deouvres from 4 pm.

Normally an adult only environment, one thing to watch if you are a couple that wants a bit of peace and quiet, is because it was a holiday weekend the Signature Club allowed children in there (which wouldn't be so bad if adults controlled them, but whilst we were there a table top was smashed as children ran riot)!

Dinner both nights at the Fireweed Grill absolutely brilliant. Staff as always courteous. Would have no hesitation in returning.

We stayed in their adult only signature club. It was so nice. The signature club serves free snacks from 4-6 pm and I was delighted that it included smoked salmon and bruchetta and various other goodies. We spent lots of time in the pool and hot tub. To sit in the outdoor portion of the hot tub and look at the mountains is amazing. We had an issue with a previous guest's personal belongings being left in one of the drawers. The hotel discounted our room and appologized for that happening. I can't wait to stay here again.

Lovely time, took the motorcycles up to the mountains for the weekend. Good drive close to home for us. Very good reception when we registered in the hotel. Room was very large with massive windows to enjoy the mountain view with. We had a corner room with the Deluxe room package. Room was very large, I believe they said it was 400+ sq/ft. We dined at the Fireweed restaurant and this is where we suffered some problems. First they did not have a reservation for us even tho we had made one 2+ hours before. The restaurant was over run with kids..... I know its the long weekend and its a family favorite to leave town but don't put a couple between 4 tables of kids. After requesting to move they found a remote corner for us. Food was excellent and service was not far behind. Just to note there was a nice bistro type restaurant beside the fireweed that was almost unoccupied and I think we should have dined there. We hiked on the trails around the hotel, very nice and the concierge had a nice printed map for us. The following day we requested in room breakfast. Turned out to be very nice. All said and done a very nice weekend out of the house.

We just arrived home from a Easter weekend getaway at the Lodge at Kananaskis, and we will definitely return.

This was our first time to the Lodge, but from the number of families there it must be a tradition for a lot of people. On top of their regular programs there was a full slate of activities to keep the kids engaged all weekend. The amazing thing was that, with all the kids there, it was not noisy and the facilities never seemed crowded.

We were in the area early and the hotel had no porblem with an early check-in. Apart from some lagging service at one dinner, the staff was exceptional: polite, helpful, and approachable.

We booked on points and had the lowest level room, but even so found it very comfortable and well appointed.

Overall a great experience... and we didin't even scratch the surface of the area attractions (skiing, hiking, biking).

My wife and I decided to stay at the Kananaskis Lodge last minute - essentially had nothing to do on a Friday night so we drove out and stayed! The staff were extremely polite and friendly - everywhere we went we were greeted with smiles.

We ate at Brady's restaurant and had the best Veal I had ever tasted. Brady's isn't as presentable as the Fireweed Grill, but the food makes up for it. The service at Brady's was great and I would recommend eating here.

We loved the pool in the resort spent a few good hours here. The hot tub is partially indoors, and partially outdoors. If you come here, make sure to head outside in the hot tub and take in the cool mountain air and count the stars!

What A awesome place my husband and i stayed in the king executive suite with hot tub in room (huge room)

staff was awesome.

I LOVED IT.

We stayed 3 nights in the Signature Club section in 8/05 and loved it. The free breakfast was good and the room was quiet and comfortable, with a good bed. The advertised "room with a view" didn't have much of one, but that was a minor fault. Seasons restaurant was good but not great (overly complex and ambitious dishes), but the "market" restaurant (forget the exact name) in the main hotel was very good.

This Beautiful Hotel in the midst of the beautiful mountains was a great hotel with nice rooms. i Have stayed there numerous times and had a 2-floor room everytime. The room had stairs leading up to a loft which had 2beds and a sofa couch on the main part that also had a nice fireplace by the t.v. If you are heading out to this area, I indefintley suggest staying here(if you like to shop and are worried that there is no place close to shop, dont fret, they have a mini-mall on site)

What can I say - my family simply loves the Delta Lodge At Kananaskis! As former residents of Calgary, we spent a lot of time in the mountains in Kananaskis Country - and whenever possible we also stayed at the Lodge.

Now living in Winnipeg, we have travelled back twice in the last 3 years and each time have made a return visit to the Lodge. While the mountains and the wildlife are a big part of why we visit Kananaskis, it is truly rewarding to return the Lodge at the end of each day and enjoy the wonderful facilities.

The pool and fitness centre are quite spacious; along with the large pool and numerous types of fitness equipment, you will also find an indoor-outdoor hot tub as well as a steam room complete with infused eucalyptus vapours (wow!). For those that desire, there is a full scale spa on site to provide any necessary pampering.

The rooms are very comfortable; we stayed in a loft suite that included a fireplace (logs provided), fridge, dining table, sofa bed and two queen beds up in the loft. This suite even has two bathrooms - one on the main level and one in the loft.

The staff at the Lodge are all extremely friendly and will do everything possible to make your stay more enjoyable.

We will most definitely continue to be regular guests at the Delta Lodge At Kananaskis.

I have stayed at the Delta Lodge at least a few times a year for the past several years. I love it there. After reading some of the negative reivews I thought I had to clear up a few things.....the horrible wall paper...I agree it is not the nicest. But it is a Lodge, it is meant to be rustic, if they cared to look around them everything in the room fits well with the surroundings. The beds could be more comfortable and the hotel does need a/c. That all aside, I love the staff.

The staff are warm friendly and very kind. If you need anything they will find it for you even if that means giving you their persona belongings. I once left my ski boots by the door at home. I metioned this to my server at dinner in a great restaurant called Brady's. He asked what my shoe size was and before we finished dinner he called his roomate at home and had him bring in his very own ski boots for me to use during my stay. Where else would you get such service.

There are many hiking and biking trails aroudn the area for all levels of fitness. If you like to window shop and be around tones of tourists this place is not for you. This is for the nature lover.

I could go on and on, but you should come and see this wonderful place for yourself.

As local residents, we are lucky enough to be in Kananaskis in about an hour's time, and an excellent part of the journey is always a visit to the Delta Lodge.

We have stayed at the Lodge several times for pleasure and business, and have never been disappointed. The staff are friendly and motivated (they live on site and must sign for a minimum of 6 months work) and the hotel's standards are outstanding. The 2001 G8 summit was held at the Lodge, with all the leaders and delegations staying on site. It's easy to see why.

We would also highly recommend the Sunday brunch, which, although a little pricey, is exceptional. Rather than go to Banff, we take all our out of town visitors here for lunch or brunch, and there are many nearby paths and trails for easy walks as well as more extensive hiking. Wildlife is abundant and we frequently stumble across deer, even in the middle of the day! You can't go wrong by visiting and staying at the Delta Lodge at Kananaskis.

I cannot say enough good things about this fabulous hotel situated nestled in the mountains. It's been over a year since our last stay, but we still have fond memories. Beautifully appointed rooms, fantastic service and breath-taking views. If you want to experience a relaxing retreat in the Rockies but avoid the touristy atmosphere of Banff, this is the way to go.

This was my first trip to Canada,and one of my friends too me here.i must say,I was truely amazed.Every was so friendly.they were very helpful with exchanging my money.we stayed in a deluxe suite,i was very impressed with that.the bathroom was outstanding and very romantic.the whole atmisphere was so very peaceful.because of the staff i helped me figure out that i wanted to get into hospitality management along with travel/tourism.and as for the suroundings,there are no words to discribe it,,just totally breath taking.my friend loved it so much he got transfered from the delta in calgary to work there.

The previous review complaining about the hotel being hot and stuffy must have caught the lodge on a bad day. I've stayed there several times to hike or ski in the incredible mountains there and have always found it to be the most comfortable stay. The rooms are excellent, food is great, staff (mostly youngsters who want to ski on their days off) are great. The health club and pool are great. And as far as the surroundings go, honestly even if you had to stay in a tent you would be completely satisfied!

The lodge at Kanaskis is a great place to stay. I have stayed both in winter and in summer, and both times were wonderful. The outdoor hottub feels really good during the winter. The hotel is very clean and staff is extremely friendly.

Great hotel and excellent service. This is an older facility (you can tell) so I'm glad that it is undergoing renovations. We had originally booked a room with a king, queen, and sofa bed. Upon arriving, there was a king bed in the loft and a sofa bed. The staff was very friendly and gave us an additional room with two queen beds without charge. All the staff were very friendly, including the housekeeping staff. I just wish our room had air conditioning. Due to the renos, some rooms are better than others. Overall a great stay. The views are outstanding.

Just a note, their catering services are expensive. The food was okay and pop was cheaper out of the vending machine.

As we arrived we were greeted by a concierge who asked our name and told us something about the activities that were going on. It was Hollywood in the Mountains.

It was nice as one he knew our last name then we were greeted by the check in staff.

The hotel was busy because of the special weekend, although it was geared toward the kids, there was still a good amount of peace and quiet at night.

The room was average with lots of information and comfortable beds. There was no a/c but the room did have a coffee maker and a kettle. Also it was a nice feature to have a sink outside the bathroom as well. There is no denying that the rooms need updating.

The three places to eat were good, a little pricey for what you get. The Grappa was very good with a decent wine selection and fresh tasting food. The Sunday brunch is not worth the money though, and we were a little disappointed in the in room breakfast, no butter or cream for the coffee.

The pool facilities were good, very expansive exercise room, steam room was excellent. Could have been a little cleaner in the pool area.

Housekeeping were excellent very clean with good attention to detail.

Good selection of in room entertainment.

There are some amazing views when you go on the walks around the area with benches everywhere.

All in all a fantastic relaxation spot in need of a little bit of updating.

Had a great time

We regularly have our education conference here and the staff are perfectly amazing. When the room size didn't work for the amount of people we had sharing, the staff quickly changed us to a loft suite. Later, after joking with the booking lady, I found a chilled bottle of champagne and a box of chocolates in the room for the wait time between rooms!

Rooms are nice, especially the loft rooms, although the hotel can be spread out quite a bit. The area is beautiful. The staff go out of their way to help you have an amazing conference experience there.

I live in Calgary but for girls weekends away the Delta Lodge is a fabulous spot. The spa is wonderful and the staff are fantastic, the product is great. The Big Horn Lounge had a wonderful variety of drinks and snacks and the staff was very helpful for someone wanting to try something new (port wine). The food and service in the Firweed Grill was excellent as was the service - a little on the slow side but you are supposed to be RELAXING..... no rush - where are you going to go??? Lovely shops on site, great walking trails, the view is breathtaking year round. The rooms are nice, they are comfortable and serviceable, nothing elaborate but comfortable and clean. The Girl Power Package is a fabulous deal for value for your dollar - great stay - been there 3 times now!

We came to the Delta Lodge at the end of a two-week vacation where we stayed in the Fairmont properties in Banff and Jasper. We loved staying at those hotels, but felt every day that we were paying extraordinary amounts of money for our rooms and meals The modest rates we'd booked at the Delta Lodge caused us to imagine that we'd be heading for a much lower-end hotel. Were we ever surprised.

When we checked in, we concluded that the "family suite" with three queen beds was simply too small for our family of six -- not enough closet or drawer space. We called the front desk, and -- no problem! They moved us into two rooms in the "Signature Club" wing, which offered very nice amenities -- AC, bathrobes, turn down service -- all very nice.

We were astonished by the quality of the food at the lodge's main restaurant, Fireweed Grill (again, having walked in with very modest expectations.) And when the hostess informed us that our three younger kids would eat for half price, we nearly got the vapors. Our kids enjoyed the big indoor pool and the indoor/outdoor hot tub., and we loved the lodge's breathtaking viewpoint that overlooks the Kananaskis Valley.

Our kids voted Kananaskis their favorite stop on our journey through the Canadian Rockies (great horseback riding at Boundary Ranch, thrilling whitewater rafting with Inside Out Adventures) and it would most certainly be a key destination on any return trip to the area. And we would be happy to make the Delta Lodge our home base again.

My wife and I stayed at the Delta Kananaskis for two nights on Feb 3rd and 4th directly after our wedding.

Our reservation was botched from the start. I booked the Anniversary package special ($357 CAN/night) for the first night and told the phone reservation agent that we would like to stay on in the suite for the second night ($219 CAN/night) but didn't require the spa package for the second day. When we arrived at the hotel we were booked for one night only. This was a shame as I had called three days in advance to confirm the booking.

During my advance call to the hotel I requested a bottle of champagne and snacks be waiting in our room prior to arrival. When we arrived at the hotel at 1.30 AM we found nothing in the room. I called the front desk and they did send up the night staff with a bottle of champagne and chocolates. The night staff was very friendly and efficient. I called the manager in the morning and she removed the charges for the champagne. While I was happy that the hotel acknowledged the error and refunded the charges I was disappointed at the oversight. After all, you only get married once and only get one opportunity to get it right on your wedding night.

My second problem with the hotel is that the spa is run independently from the hotel. When I called in advance to book our spa appointments we were told that we were not guaranteed a spot in the spa even though we had booked the anniversary package. The package includes two spa vouchers. In my mind, if the hotel is willing to accept my anniversary package booking they should reserve a spa booking at the same time.

Now that I have those two beefs out of the way I would like to say that the other elements of our stay were very positive. The suite was brilliant and the hot tub very relaxing. The food at all our meals was plentiful and well presented. The bell staff was very courteous. The rooms are a bit dated, but kept in excellent condition. The on demand video system worked flawlessly and the selection of movies was both current and wide.

Our best times at the resort were taking walks on the vast pathway system and enjoying the excellent breakfasts.

My wife and I were there for a post wedding breather and only wanted to relax and have a couple of good meals. The hotel delivered in spades. Despite the problems with the hotel and spa reservation systems I would still recommend this property. Our overall impression was great. I would recommend this hotel to honeymooners as well as those looking for a weekend getaway.

I would like to add one final note. The phone charges at this hotel are extortion. I did use the hotel phone to dial long distance and made two calls to Calgary - total time - 17 minutes for which I was charged 35 dollars. Buyer beware.

Delta Kananskis Lodge is an odd mixture. On the (very) positive side, by European standards, the rooms are huge and good value, the views from those rooms that have views are fantastic, and the isolation (which I loved) reminds you why the G8 summit was here - as does the slab of concrete in the grounds allegedly the site for a rocket launcher. .On the less positive side, the 'village' has all the charm of a 1950s holiday camp. The restaurants are as cavernous and noisy as school canteens, and the staff, though willing and charming are largely citizens of the world with something other than helping to run a hotel in mind., If you are here for a romantic time a deux, order supper in your room, enjoy the rockies, and remind yourself that unlike your boarding school, which this may ressemble in some respects, those groups of kids in the hotel are having a great time, You might too, but brief yourself well first on whether this is the right place for you.

My husband and I stayed here for 2 nights of our honeymoon and really enjoyed the seclusion and quiet. It was a very quiet time of year although it seemed that there was a conference on. Some of the shops were closed, which was a little disapointing but there were other amenities that we enjoyed including the gym, spa, and pool/outdoor hot tub. It was perfect to go soak after a morning of hiking. To be honest, now a month and a half later, I don't remember too much else about the hotel, so it couldn't have been too impressive nor disapointing. Really, the highlight for us was to go outdoors walking through the paths.

I was at the Delta recently for a work conference. I would describe the hotel as very nice, but not extremely nice. The hotel has nice rooms, good places to eat and a nice pool and spa area. the only problem or advantage (depending on how you look at it) is that is is very Secluded. I would like to go back with my wife for a getaway sometime.

We traveled there in the middle of July. It wasn't really all that warm as far as the weather goes but for whatever reason the hotel rooms were extremely stuffy and hot. We had to leave the door open to let the heat out. Everyone we talked to said the same thing. The windows opened and there was a fan in the room but that didn't really help all that much. The only reason I give this hotel an above average rating is simply due the surroundings. It is very surreal, with the mountains around you and little creeks running through the property. Wildlife galore! Elk, moose, bighorn mountain sheep, bears, just to name a few of the critters you will see.

I've travelled to the Kananaskis area before and stayed at the Executive Resort, but I got a great price for the Delta and decided that this time we'd splurge and stay there. I think next time I will save the money and spend it on a longer ski day.

The rooms are nice, but nothing too spectacular - clean, tidy, slightly dark. I was somewhat disappointed when, despite requesting a non-smoking room, we were given a room that clearly had just been converted for the occasion, as the odour of smoke was still quite strong in the room. The front desk, when I inquired, assured me that it was indeed a non-smoking room. I guess that means that I was just imagining things. :)

The pool area was nice as well ... the indoor/outdoor hot tub was quite relaxing after a day of skiing. We were told that there were times in the day when no children were allowed in the hot tub -- maybe we should have held out for that time, because it was like a ten-year-old's birthday party while we were in there! Beautiful to be out in the hot tub with snow falling regardless, however.

In terms of restaurants, we didn't have a ton of time to try them out, but we did have dinner at the Grill. Food and wine were excellent - desserts in particular were amazing and I strongly suggest partaking!

I think overall my disappointment stems from the fact that I was expecting much more (in comparison to other Deltas in Canada). Also, the fact that this is where the G8 summit was held -- I think I was looking for something a little higher scale with a staff that went out of its way to make your stay pleasant. I felt that this resort really catered to families ... maybe we didn't fit into their usual clientele, and that's why I felt these things were lacking.

I think that next time, I will return to the Executive Resort with its lower prices, fewer amentities ... but nicer rooms, better service and tasty apples!

My wife and I stayed at the Lodge at Kananaskis from Sunday, May 1-Thursday, May 5. We chose to be upgraded to a loft bedroom suite (room 3203), which was quite spacious. The bathrooms were sparkling and updated. The bed, however, was not good. There was a sad, thin excuse for a comforter, which could be dealt with by grabbing the extra blanket from the closet. What couldn't be helped, however, was the back pain inducing "mattress" that made me glad to leave when we did. I don't have back problems and don't usually get back pain from hotel beds, but I had terrible back pain from that bed. There was a band playing in the bar of the hotel next door on Sunday, and I could hear them from our room until about 1:30am. Fortunately, that was the only night of that. The housekeeping staff liked to carry on lively discussions in the hall starting at 7:30am daily, so sleeping in wasn't an option. As for the hotel, it was OK but reminded me of a budget hotel based on the decor of the rooms and facilities. It wasn't dirty or dumpy, but it wasn't as distinctive the price would suggest. The scenery around the hotel is awesome and the wildlife are out in full force there. We saw moose on a drive south of Kananaskis, which was pretty cool. There really isn't a village there, but there is a building that houses a deli/grocery store, post office, and sporting goods shop. The aforementioned bar next door is a fun place to have a few. Basically, Kananaskis is a place to go and take it easy. If you want more action, try Banff. Both options are great. But as for this hotel, I'm glad I saw the area once, but probably won't return.

My husband and I recently spent 4 nights at the Lodge building. We were expecting it to be at least a bit above average based upon the rave reviews here, Frommer's, and the slightly high rates (after much research on the web, booked a package through Expedia). The surrounding mountain scenery is beautiful. The grounds, lobby, restaurants, shops and the indoor pool are quite pleasant.

But the room they gave us (#1001, first floor) had the feel and look of a budget roadside motel. The second we entered the room, we saw a dimly lit sink/mirror area. The bathroom had cheap looking wallpaper that was starting to peel away from the wall. To be fair, the bathroom itself was clean. The small unflatteringly upholsterd chair and ottoman were not vacuumed well. The bed had an ugly comforter with exactly 2 pillows with no support. There was visible dust and some debris under the bed at the foot of it on one corner towards the windows which I could not help seeing because the dust ruffle was not on correctly. (I didn't lift the ruffle to do an inspection.) The hem on the drape liner was coming undone in one area. The bottom of the wire mesh screen frame was bent out in the middle, leaving plenty of space for bugs to get in at night if we wanted to keep the window open. I complained about the dust, the drape liner, and the mesh screen.

By the time we got back from a pleasant lunch at the Birchwood Grill, relaxing outside by the medium-sized man-made pond and small waterfall area while savoring ice-cream cones, and walking the trails and taking in the mountain scenery and air, housekeeping had corrected the three easy-to-fix details previously overlooked.

We couldn't sleep well b/c the bed and the pillows were inadequate. My husband could feel a slump in the middle of the bed. (The previous night we had stayed in a Sheraton in Calgary and had enjoyed their comfortable SweetSleeper bed.) There were bus loads of tourists out in the hallway visiting eachother. We could hear the showers and toilets being flushed in nearby rooms.

We could hear the garage door to the underground parking loudly squeaking up and down especially in the early morning as we were getting ready. It was right underneath the room outside. We had enough and went to the front desk to complain. (In my opinion, this room should be made into a maintenance closet. Or guests should be told of the circumstances beforehand and not be charged more than $45 USD per night.)

There was a very nice young women who happened to be working there at that time and after listening to us, w/o any fuss switched us to a loft suite. She let us leave our luggage with her as the room was being prepared and we left for the day to sightsee at Banff.

We felt much better when we came back that evening and saw the new room. It had a fireplace (which we enjoyed each evening), was furnished much better, and had a second floor loft space where there were two queen beds and another bathroom. Same two lame pillows for sleeping, but more tasteful comforters with two extra matching decorative pillows per bed. The bathrooms had the same dated deer patterned wallpaper as the crummy room but they weren't peeling. The room was cleaned well.

Would we stay here again? Only if we could stay in one of these suites or a room in the Signature Club building preferably during the low-season.

This was a first trip to the Delta at Kananaskis, and unfortunately it was somewhat disappointing. We have previously stayed in Delta hotels, and have been quite happy with the accomodations and services. The room was just OK, nothing special, could use some refreshing, but we were very discouraged when we stepped out onto the balcony and found a pile of dog poop. Dogs are welcome in the hotel, I believe for an extra charge, but I feel that they should have asked if anyone in our group (we had 3 teenage boys with us )had any allergies before putting us in one of those rooms. We did make a call to the desk, but 2 hours later nothing had been done to clean it up. Once we made our second request, they did send someone to clean it.

We did try out the pool and hot tub and it was fine, again, nothing special. The fitness room was well equipped, but we did not try any of the spa services.

Given the location, there is not a lot of choices for dining. We chose the Grill, and sat outside because the temperatures and view were beautiful. Just be prepared as the outside tables have metal tables and chairs that are very hard. This was probably the most disappointing part of our stay....the service was the worst service I have had in a very long time. We sat for probably 10 minutes before we got menus, then another 10 minutes before they even took the drink order. We are now 20 minutes into dinner and don't even have a glass of water yet. We did order an appetizer that came even before the wine, we requested some utensils, napkins and side plates but that never arrived. We ate our buns by scooping out some butter with the bun from the dish (remember we had 3 hungry teenage boys with us !!) Even after our meal arrived, we still had not received any utensils. Now had the meal been spectacular, it might have been somewhat easier to overlook some of the inadequacies, but again it was just OK.

The scenary is incredible and there is lots of hiking, biking and other things to do, but I don't think we will be rushing back to this hotel. Unfortunately, there is not much choice for staying in the area unless you want to camp.

Next time I think we will stick we the Delta in Banff.

I just got back from the Delta Lodge in Kananaskis after a week long stay. The hotel was the only dark spot on my entire trip. I was put in a standard room across the hall from a meeting room (2nd floor) which was continually in use during weekdays and weekends. The noise from this meeting room was terrible, and the staff members only cleaned this room and reconfigured tables etc after 10pm at night. The noise from the meeting room and the people staying in the room above me (who woke me up every day at 6am) meant I did not have one peaceful night's sleep during my entire trip. I did request a room change, but I was informed they would not accomodate my request since only upgraded rooms were available. They did not even ask if I would like to pay more to stay in one of those 'upgraded' rooms, so instead I had to request earplugs and remain in my noisy chamber. That being said, the area itself is gorgeous and there are lots animals to see, and beautiful places to hike. I will stay elsewhere on my next visit to the area.