Holiday Inn Berlin City East - Landsberger Allee

My partner and I stayed here for three nights. The hotel is situated about 20mins by tram from Alexanderplatz and is located in an area of apartment blocks. However, despite its location the hotel was clean, comfortable and well appointed. The staff were very friendly, especially as I had been ill on the car journey to Berlin, and I didn't look to great when we arrived! The restaurant was good, once you get used to Berliner cooking! Breakfast was very good with loads of choice.

This hotel was fine - not a 4 star though as indicated on the website we booked through! While the staff weren't rude, they weren't overly friendly - on arrival they just handed over our room key - didn't tell us where/when breakfast was, didn't even mention the fact that the hotel had a sauna!

We only discovered this at the end of our stay!

Slightly out of the way too, surrounded by car showrooms and not much else. Very handy to the tram line though - about 2/3 minutes walk - and this took us directly into Alexanderplatz. Trams run quite late into the night so it's fine getting back to the hotel after being in the city centre.

If you're staying at this hotel you must eat at a little Italian restaurant just a short taxi ride away called Pizzeria Italiano (on the tramline to A'Platz)...great food and drink, lovely atmosphere, friendly staff and really cheap! (Less than 30euro for a meal for two)

This hotel lies in deep inside former east Berlin. It is quiet in the area without many activities around but that shouldn't stop you from staying here. The tram stops across the street from this three towered hotel. The rooms are very clean and well maintained. The staff jumps to every request.

The restaurant has very good food and plenty of it.

There is an Irish pub and a sports bar nearby for relaxing.

The only downside is the location. Even though you can easily get there by using public transporation, I think most people would find it to be a little on the remote side. If you can get around that, then it's a good base station to tour around Berlin.

Das Zimmer war sehr sauber, zweckmäig eingerichtet, gewisser Komfort (Föhn, Duschgel, Seife), Zimmer-Service "TV-Dinner" (Pizza+Bier) klappte bestens; ausgesprochen freundliches, kompetentes, hilfsbereites Personal; kostenlose Parkplätze, gute Anbindung an ÖPNV

Las instalaciones del hotel aceptables pero no para un 4 estrellas como se promociona, la ubicación no es muy céntrica, la ducha del baño estaba rota no se molestaron en colocarle el tornillo que le faltaba, la habitación no tenía ni un mísero ventilador de techo mucho menos pensar en aire acondicionado como se promociona, no recomiendo este hotel para alojarse en verano salvo que quieran tomar un sauna.

Básicamente el hotel cumple los requisitos básicos del alojamiento, es decir, está limpio, la calefacción es correcta y la habitación es bastante amplia. Respecto a su ubicación está un tanto alejado del centro de Berlín, es más a su alrededor da un poquito de miedo, está en una zona de concesionarios que da mas impresión de poligono industrial que de zona turística, pero bueno cogiendo un tranvía en 4 paradas más o menos, se llega al centro sin necesidad de hacer ningún trasbordo.

Respecto al desayuno es un poco pobre, zumos de máquina, café aguado y frío y poco surtido de bollería... por dios, tienen un tostador como el que tenemos todos en casa, en lugar de uno en condiciones, no tienen la mantequilla envasada, ni los yogures, es todo a granel y no se preocupan de que los clientes no mezclen los sabores, en fin, para mi gusto un desastre.

Respecto al resto de servicios del hotel, la televisión no tiene ni un solo canal internacional, todos son alemanes, la pequeña carpetilla con información del hotel está integramente escrita en alemán, en las habitaciones no hay amenities, solo tienen un dispensador de champu de pésima calidad, el room service sólo tiene 3 pizzas y sólo está disponible durante unas pocas horas, no tienen servicio de botones, ni servicio despertador, cada uno tiene que programar su propia televisión. El minibar es pobrísimo y para encima colocan las cosas de manera engañosa para que parezcan un detalle de bienvenida en lugar de parte del minibar. Las camareras de pisos por las mañanas no respetan los no molestar y hacen un ruido infernal.

En general, a nivel de servicios para un hotel cuatro estrellas está fatal, si fuese un tres estrellas sería bastante aceptable.

Was my third time to Berlin, each time in a different hotel. I chose this one because it offered a good deal (3 nights for the price of 2 in a 4-star hotel) and because it seemed to be well located.

Well, on both counts my choice was wrong.

First, the hotel looks really ugly. Big (three towers), unpersonal, no room service, no air conditioning, poor choice in TV Channels, no shower products (just a gel for hands, body and hair....), and my room looked really gloomy. Things in favour of the room: it was clean, it had a fridge and some cutlery. But then I hadn't booked a studio, so it was quite useless. [NB: I cannot comment on the breakfast as I had chosen not to have it at the hotel. Indeed, it's normally quite easy to find nice bakeries in Berlin where to have breakfast for very low prices. However, it wasn't the case with this hotel as it is located in a residential area]

As for the situation, the hotel is just close to the crossing of two big roads. As I were on the sixth floor, I wasn't too bothered by the noise, but I all the same had to sleep with the window closed.

Regarding its location, it is in a "residential" area of East Berlin, that is, insereted between apartment towers, with no shops or restaurants close by. The surrounding are a bit gloomy (big bars of apartments) if you are there as a tourist. Well, at least it's relatively easily accessible with public transportation and you can reach a S-Bahn station in 10 minutes with the tram, which is by the way running all night. The hotel is relatively close to Friedrichshain and Prenzlauer Berg, two areas with lots of nice restaurants and places to go out.

So what's the conclusion? Well, I expected better from a four-star in Berlin. During my last stays, I had been two 3-star hotels that were much more beautiful and well situated for comparable prices (the hotels were Agon Opera in December 2006 and Agon Frankfurter Allee in April 2007). In the end, I would not recommend this place unless you really just looking for a place to sleep. But then what's the point of booking in a 4-star?

The hotel overall was ok, we arrived late at about 11.30pm as our flight was delayed by 1 hour and found the hotel restaurant was closed at 11pm! The receptionist advised that there was nowhere in the area where we could eat as it was all closed, and there was no room service, there wasn't even a vending machine so we were all very hungry, this is the 1st reason why this is NOT a 4 star hotel, if the hotel is aware that it is in a remote area then i feel it needs to offer a later service, i.e room service for maybe for just sandwiches or for the bar to offer some sort of basic food. The room was unbelievably hot as it had no air conditioning, as its a city hotel you couldn't have the window open as it was too noisy & if you wanted air con you had to upgrade, come on this is the 21st century and this is now a basic requirement in 4 star hotels, so this is the 2nd reason why this is not a 4 star hotel. In the morning we were desperate for a cup of coffee but found no kettle and cups and as any traveler is aware even basic hotels have this very basic facility. i questioned reception and she advised that if i wanted this i would need to upgrade to a business room, so only business travelers need a cup of coffee in the morning and to be cool? so this is my 3rd reason why this is not a 4 star hotel. I cannot fathom how this got its standard but can only assume because its got a sauna, restaurant and Bar but surely the rooms count as well its the most important part of a hotel. So the std rooms really are only a 2 star and the hotel facilities are a 4 star. They offered money changing facilities but charged 10% and would not take the old £20 notes, even though they are in circulation in the UK.

I stayed at this hotel for three nights with my partner. The room was spacious, bathroom clean and linen of good quality. On the day of our arrival there was an old sandwich in the minibar, so I guess it's not checked after each guest. I threw it in the bin and mentioned this when we checked out, the woman at the reception was sorry about my discovery and said that something like that should not happen. I agree but didn't let this ruin my holiday mood. During our stay the weather in Berlin was hot and so was the room (24h), as it did not have any air-conditioning. Furthermore, the drapes did not darken the room efficiently so it got quite light in the morning.

The buffet breakfast was great, there was nothing missing and the empty plates were replaced efficiently. Checking in and out were done without much cordiality.

The hotel is not situated as well as hotel info lets you to believe, but you can get around quite nicely with trams that stop close to the hotel.

All in all, I might stay here again, but only at a cooler time of the year.